Frequently Asked Questions
Cragg & Tail frequently asked questions
Order and Payments
How do I know that you have received my order?
Once your order has been placed, you will reach an order confirmation page to follow steps in the checkout process. Having completed the order, we'll send you a confirmation email with your ordered item(s) and payment method.
How much is the shipping cost?
We have decided to make it an easier experience and ensure you get your package as quickly as possible without charging you more for doing so.
What if it's the wrong size?
You will be pleased to hear that our return rate for an exchange in size is under 1% of all online orders. As long as you let us know within 2 weeks of purchase, you can get an exchange.
Our advice is to think about your chest size rather than collar size when making a decision OR you can order multiple shirts to try on and return the shirts you do not want to keep. Again, please do let us know within 2 weeks if you wish to return any.