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TERMS & PRIVACY

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Terms & Conditions and Privacy Policy

 

  • TERMS AND CONDITIONS

THIS PAGE STATES THE TERMS AND CONDITIONS UNDER WHICH YOU USE WWW.CRAGGANDTAIL.COM. PLEASE NOTE THAT ANY USE OF THIS WEBSITE MEANS THAT YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS.
THE WEBSITE OWNER, INCLUDING SUBSIDIARIES AND AFFILIATES ("WEBSITE" OR "WEBSITE OWNER" OR "WE" OR "US" OR "OUR") PROVIDES THE INFORMATION CONTAINED ON THIS WEBSITE OR ANY OF THE PAGES COMPRISING THE WEBSITE ("WEBSITE") TO VISITORS ("VISITORS") (CUMULATIVELY REFERRED TO AS "YOU" OR "YOUR" HEREINAFTER) SUBJECT TO THE TERMS AND CONDITIONS SET OUT IN THESE WEBSITE TERMS AND CONDITIONS, THE PRIVACY POLICY AND ANY OTHER RELEVANT TERMS AND CONDITIONS, POLICIES AND NOTICES WHICH MAY BE APPLICABLE TO A SPECIFIC SECTION OR MODULE OF THIS WEBSITE.

GENERAL
 

ALL PRICES ON THE WEBSITE ARE GIVEN IN UK POUNDS STERLING, AND ALL PAYMENTS MUST BE MADE IN UK POUNDS STERLING.
ALL AGREEMENTS OF YOUR OFFER TO PURCHASE GOODS ARE ENTIRELY SUBJECT TO THEIR AVAILABILITY. OUR ACKNOWLEDGEMENT OF ORDER ACCEPTANCE VIA E-MAIL OR WEB IS NOT A GUARANTEE OF DELIVERY. IN THE EVENT THE ITEMS YOU HAVE ORDERED ARE NOT AVAILABLE, YOU WILL BE CONTACTED, AND ALTERNATIVE OR A FULL REFUND OFFERED. IF WE ARE ONLY ABLE TO FULFILL PART OF YOUR ORDER, PAYMENT WILL BE TAKEN FOR YOUR WHOLE ORDER, THEN ON DISPATCH A FULL REFUND FOR THE UNAVAILABLE GOODS WILL BE MADE.
PAYMENTS CAN BE MADE USING ANY OF THE METHODS LISTED IN THE BELOW PAYMENTS SECTION. THE TOTAL AMOUNT WILL BE DEBITED FROM YOUR ACCOUNT WHEN WE HAVE ACCEPTED YOUR OFFER TO PURCHASE GOODS FROM US.

YOUR AGREEMENT WITH WWW.CRAGGANDTAIL.COM

THESE TERMS AND CONDITIONS ALONG WITH OUR INVOICE AND PRIVACY POLICY CONSTITUTE THE AGREEMENT BETWEEN YOU AND US RELATING TO THE PROVISION OF GOODS YOU HAVE OFFERED TO PURCHASE. THESE CONDITIONS SUPERSEDE ALL OTHER PROPOSALS BOTH AURAL AND WRITTEN.
UPON ORDERING WE ARE NOT MAKING A LEGAL OFFER TO PROVIDE THE GOODS ORDERED. WE ARE INVITING YOU TO MAKE A LEGAL OFFER TO US FOR YOU TO PURCHASE THE GOODS. IT IS ENTIRELY AT OUR DISCRETION TO REJECT OR ACCEPT YOUR OFFER OF PURCHASE.
THIS AGREEMENT IS ONLY CONFIRMED WHEN WE HAVE ACCEPTED YOUR OFFER TO PURCHASE THE GOODS AND HAVE SENT YOU AN INVOICE OR DISPATCH RECEIPT THAT INCLUDES THE DATE OF THE AGREEMENT BEING ACCEPTED WHICH WILL BE THE DATE SHOWN ON SAID INVOICE OR RECEIPT.

PRE ORDERS

TO HELP YOU GET THE ITEMS YOU WANT BEFORE THEY SELL OUT, YOU CAN NOW PRE-ORDER ITEMS. THIS ISN'T JUST FOR ITEMS WE'VE HAD AND SOLD OUT OF BUT ALSO THE ITEMS THAT HAVEN'T BEEN RELEASED YET.

TO PRE-ORDER AN ITEM, YOU WILL NEED TO ADD THE PRODUCT AND SIZE TO YOUR CART AS IF YOU WERE PLACING A NORMAL WEBSITE ORDER. YOU WILL THEN NEED TO FOLLOW THE CHECK-OUT PROCESS AS NORMAL AND PAY FOR THE ITEM. AS SOON AS THE ITEM IS AVAILABLE, WE WILL SEND IT OUT. IF YOUR ORDER CONTAINS A MIX OF PRE-ORDERS AND IN STOCK ITEMS, WE WILL SHIP THE PRE-ORDERS SEPARATELY AT NO EXTRA CHARGE. YOUR ORDER CONFIRMATION EMAIL WILL CONTAIN BOTH IN STOCK AND PRE-ORDER ITEMS.

PLEASE BEAR IN MIND THAT IF YOU DO PLACE A PRE-ORDER IT WILL BE TREATED AS A NORMAL ORDER AND THE MONIES WILL BE TAKEN FROM YOUR ACCOUNT WHEN THE ORDER IS DISPATCHED. 

PLEASE NOTE THAT PRE-ORDERS ARE ONLY AVAILABLE ON OUR WEBSITE AND NOT IN OUR RETAIL STORES AND CANNOT BE PAID FOR BY GIFTCARD FOR EITHER PART OR FULL PAYMENT.  

PAYMENT INFORMATION

WE CURRENTLY ACCEPT THE FOLLOWING FORMS OF PAYMENT:

  • MASTERCARD
  • VISA
  • AMERICAN EXPRESS
  • VISA DEBIT

PAYMENT CAN BE MADE USING ONLY THE METHODS ABOVE, AND PAYMENT FOR YOUR FULL ORDER WILL BE TAKEN IMMEDIATELY. THE TOTAL AMOUNT YOU PAY IS THE SAME REGARDLESS OF THE PAYMENT METHOD.
ALL PAYMENTS ARE SECURE.

DELIVERY

WE AIM TO DELIVER ALL ORDERS AS QUICKLY AS POSSIBLE. DELIVERY TIMES STATED ON THE WEBSITE ARE IN NO WAY A GUARANTEE AND ARE BASED ON APPROXIMATIONS. THIS IS DUE TO THIRD PARTY FACTORS, THAT MAY CAUSE DELAYS.

OUR RETURNS POLICY

OUR WEB STORE RETURNS POLICY MEANS THAT IF YOU ARE NOT FULLY HAPPY WITH THE GOODS YOU HAVE RECEIVED, YOU CAN RETURN THEM TO US WITHIN 14 DAYS OF RECEIPT, PROVIDING THEY ARE IN ORIGINAL RESALABLE CONDITION. HOWEVER, YOU WILL BE RESPONSIBLE FOR THE COST & SAFE RETURN OF THE ITEM TO US. ONCE RETURNED YOU WILL BE ENTITLED TO RECEIVE AN EXCHANGE OR A REFUND, WHICH WILL NOT INCLUDE THE COST OF THE ORIGINAL POSTAGE AND PACKAGING. WE ARE NOT ABLE TO REFUND OR EXCHANGE ITEMS THAT APPEAR TO HAVE BEEN WORN, WASHED, OR ARE NOT IN ORIGINAL CONDITION. THIS DOES NOT AFFECT AND IS IN ADDITION TO YOUR STATUTORY RIGHTS AS A CONSUMER. PLEASE ENCLOSE THE COMPLETED RETURNS FORM WITH YOUR GOODS, AS NO FORM MAY RESULT IN TAKING LONGER TO PROCESS THE RETURN. PLEASE MAKE SURE ALL RETURNED ITEMS ARE WELL PACKAGED, SO AS NOT TO BE DAMAGED IN THE POST. PLEASE MAKE SURE ALL RETURN PACKAGES ARE SENT WITH A TRACKABLE, INSURED SERVICE, AS WE CANNOT TAKE RESPONSIBILITY FOR ITEMS DAMAGED OR LOST IN RETURN TRANSIT. PLEASE NOTE - THE ABOVE INFORMATION RELATES ONLY TO RETURNS ON GOODS PURCHASED THROUGH THE CRAGG & TAIL WEBSITE.

INFORMATION ON THE WEBSITE

WHILST EVERY EFFORT IS MADE TO UPDATE THE INFORMATION CONTAINED ON THIS WEBSITE, NEITHER THE WEBSITE OWNER NOR ANY THIRD PARTY OR DATA OR CONTENT PROVIDER MAKE ANY REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS, IMPLIED IN LAW OR RESIDUAL, AS TO THE SEQUENCE, ACCURACY, COMPLETENESS OR RELIABILITY OF INFORMATION, OPINIONS, ANY SHARE PRICE INFORMATION, RESEARCH INFORMATION, DATA AND/OR CONTENT CONTAINED ON THE WEBSITE (INCLUDING BUT NOT LIMITED TO ANY INFORMATION WHICH MAY BE PROVIDED BY ANY THIRD PARTY OR DATA OR CONTENT PROVIDERS) ("INFORMATION") AND SHALL NOT BE BOUND IN ANY MANNER BY ANY INFORMATION CONTAINED ON THE WEBSITE. THE WEBSITE OWNER RESERVES THE RIGHT AT ANY TIME TO CHANGE OR DISCONTINUE WITHOUT NOTICE, ANY ASPECT OR FEATURE OF THIS WEBSITE. NO INFORMATION SHALL BE CONSTRUED AS ADVICE AND INFORMATION IS OFFERED FOR INFORMATION PURPOSES ONLY AND IS NOT INTENDED FOR TRADING PURPOSES. YOU AND YOUR COMPANY RELY ON THE INFORMATION CONTAINED ON THIS WEBSITE AT YOUR OWN RISK. IF YOU FIND AN ERROR OR OMISSION ON THIS SITE, PLEASE LET US KNOW.

TRADE MARKS

THE TRADE MARKS, NAMES, LOGOS AND SERVICE MARKS (COLLECTIVELY "TRADE MARKS") DISPLAYED ON THIS WEBSITE ARE REGISTERED AND UNREGISTERED TRADE MARKS OF THE WEBSITE OWNER. NOTHING CONTAINED ON THIS WEBSITE SHOULD BE CONSTRUED AS GRANTING ANY LICENCE OR RIGHT TO USE ANY TRADE MARK WITHOUT THE PRIOR WRITTEN PERMISSION OF THE WEBSITE OWNER.

EXTERNAL LINKS

EXTERNAL LINKS MAY BE PROVIDED FOR YOUR CONVENIENCE, BUT THEY ARE BEYOND THE CONTROL OF THE WEBSITE OWNER AND NO REPRESENTATION IS MADE AS TO THEIR CONTENT. USE OR RELIANCE ON ANY EXTERNAL LINKS AND THE CONTENT THEREON PROVIDED IS AT YOUR OWN RISK. WHEN VISITING EXTERNAL LINKS YOU MUST REFER TO THAT EXTERNAL WEBSITES TERMS AND CONDITIONS OF USE. NO HYPERTEXT LINKS SHALL BE CREATED FROM ANY WEBSITE CONTROLLED BY YOU OR OTHERWISE TO THIS WEBSITE WITHOUT THE EXPRESS PRIOR WRITTEN PERMISSION OF THE WEBSITE OWNER. PLEASE CONTACT US IF YOU WOULD LIKE TO LINK TO THIS WEBSITE OR WOULD LIKE TO REQUEST A LINK TO YOUR WEBSITE.

PUBLIC FORUMS AND USER SUBMISSIONS

THE WEBSITE OWNER IS NOT RESPONSIBLE FOR ANY MATERIAL SUBMITTED TO THE PUBLIC AREAS BY YOU (WHICH INCLUDE BULLETIN BOARDS, HOSTED PAGES, CHAT ROOMS, OR ANY OTHER PUBLIC AREA FOUND ON THE WEBSITE. ANY MATERIAL (WHETHER SUBMITTED BY YOU OR ANY OTHER USER) IS NOT ENDORSED, REVIEWED OR APPROVED BY THE WEBSITE OWNER. THE WEBSITE OWNER RESERVES THE RIGHT TO REMOVE ANY MATERIAL SUBMITTED OR POSTED BY YOU IN THE PUBLIC AREAS, WITHOUT NOTICE TO YOU, IF IT BECOMES AWARE AND DETERMINES, IN ITS SOLE AND ABSOLUTE DISCRETION THAT YOU ARE OR THERE IS THE LIKELIHOOD THAT YOU MAY, INCLUDING BUT NOT LIMITED TO:

  • DEFAME, ABUSE, HARASS, STALK, THREATEN OR OTHERWISE VIOLATE THE RIGHTS OF OTHER USERS OR ANY THIRD PARTIES;
  • PUBLISH, POST, DISTRIBUTE OR DISSEMINATE ANY DEFAMATORY, OBSCENE, INDECENT OR UNLAWFUL MATERIAL OR INFORMATION;
  • POST OR UPLOAD FILES THAT CONTAIN VIRUSES, CORRUPTED FILES OR ANY OTHER SIMILAR SOFTWARE OR PROGRAMMES THAT MAY DAMAGE THE OPERATION OF THE WEBSITE OWNER'S AND/OR A THIRD PARTY'S COMPUTER SYSTEM AND/OR NETWORK;
  • VIOLATE ANY COPYRIGHT, TRADE MARK, OTHER APPLICABLE GREAT BRITAIN OR INTERNATIONAL LAWS OR INTELLECTUAL PROPERTY RIGHTS OF THE WEBSITE OWNER OR ANY OTHER THIRD PARTY;
  • SUBMIT CONTENTS CONTAINING MARKETING OR PROMOTIONAL MATERIAL WHICH IS INTENDED TO SOLICIT BUSINESS.

YOU FURTHER AGREE NOT TO USE THE WEBSITE TO SEND OR POST ANY MESSAGE OR MATERIAL THAT IS UNLAWFUL, HARASSING, DEFAMATORY, ABUSIVE, INDECENT, THREATENING, HARMFUL, VULGAR, OBSCENE, SEXUALLY ORIENTATED, RACIALLY OFFENSIVE, PROFANE, PORNOGRAPHIC OR VIOLATES ANY APPLICABLE LAW AND YOU HEREBY INDEMNIFY THE WEBSITE OWNER AGAINST ANY LOSS, LIABILITY, DAMAGE OR EXPENSE OF WHATEVER NATURE WHICH THE WEBSITE OWNER OR ANY THIRD PARTY MAY SUFFER WHICH IS CAUSED BY OR ATTRIBUTABLE TO, WHETHER DIRECTLY OR INDIRECTLY, YOUR USE OF THE WEBSITE TO SEND OR POST ANY SUCH MESSAGE OR MATERIAL.

WARRANTIES

THE WEBSITE OWNER MAKES NO WARRANTIES, REPRESENTATIONS, STATEMENTS OR GUARANTEES (WHETHER EXPRESS, IMPLIED IN LAW OR RESIDUAL) REGARDING THE WEBSITE, THE INFORMATION CONTAINED ON THE WEBSITE, YOUR OR YOUR COMPANY'S PERSONAL INFORMATION OR MATERIAL AND INFORMATION TRANSMITTED OVER OUR SYSTEM.

DISCLAIMER OF LIABILITY

THE WEBSITE OWNER SHALL NOT BE RESPONSIBLE FOR AND DISCLAIMS ALL LIABILITY FOR ANY LOSS, LIABILITY, DAMAGE (WHETHER DIRECT, INDIRECT OR CONSEQUENTIAL), PERSONAL INJURY OR EXPENSE OF ANY NATURE WHATSOEVER WHICH MAY BE SUFFERED BY YOU OR ANY THIRD PARTY (INCLUDING YOUR COMPANY), AS A RESULT OF OR WHICH MAY BE ATTRIBUTABLE, DIRECTLY OR INDIRECTLY, TO YOUR ACCESS AND USE OF THE WEBSITE, ANY INFORMATION CONTAINED ON THE WEBSITE, YOUR OR YOUR COMPANY'S PERSONAL INFORMATION OR MATERIAL AND INFORMATION TRANSMITTED OVER OUR SYSTEM. IN PARTICULAR, NEITHER THE WEBSITE OWNER NOR ANY THIRD PARTY OR DATA OR CONTENT PROVIDER SHALL BE LIABLE IN ANY WAY TO YOU OR TO ANY OTHER PERSON, FIRM OR CORPORATION WHATSOEVER FOR ANY LOSS, LIABILITY, DAMAGE (WHETHER DIRECT OR CONSEQUENTIAL), PERSONAL INJURY OR EXPENSE OF ANY NATURE WHATSOEVER ARISING FROM ANY DELAYS, INACCURACIES, ERRORS IN, OR OMISSION OF ANY SHARE PRICE INFORMATION OR THE TRANSMISSION THEREOF, OR FOR ANY ACTIONS TAKEN IN RELIANCE THEREON OR OCCASIONED THEREBY OR BY REASON OF NON-PERFORMANCE OR INTERRUPTION, OR TERMINATION THEREOF.

USE OF THE WEBSITE

THE WEBSITE OWNER DOES NOT MAKE ANY WARRANTY OR REPRESENTATION THAT INFORMATION ON THE WEBSITE IS APPROPRIATE FOR USE IN ANY JURISDICTION (OTHER THAN GREAT BRITAIN ). BY ACCESSING THE WEBSITE, YOU WARRANT AND REPRESENT TO THE WEBSITE OWNER THAT YOU ARE LEGALLY ENTITLED TO DO SO AND TO MAKE USE OF INFORMATION MADE AVAILABLE VIA THE WEBSITE.

ENTIRE AGREEMENT

THESE WEBSITE TERMS AND CONDITIONS CONSTITUTE THE SOLE RECORD OF THE AGREEMENT BETWEEN YOU AND THE WEBSITE OWNER IN RELATION TO YOUR USE OF THE WEBSITE. NEITHER YOU NOR THE WEBSITE OWNER SHALL BE BOUND BY ANY EXPRESS TACIT OR IMPLIED REPRESENTATION, WARRANTY, PROMISE OR THE LIKE NOT RECORDED HEREIN. UNLESS OTHERWISE SPECIFICALLY STATED THESE WEBSITE TERMS AND CONDITIONS SUPERSEDE AND REPLACE ALL PRIOR COMMITMENTS, UNDERTAKINGS OR REPRESENTATIONS, WHETHER WRITTEN OR ORAL, BETWEEN YOU AND THE WEBSITE OWNER IN RESPECT OF YOUR USE OF THE WEBSITE.

ALTERATION

THE WEBSITE OWNER MAY AT ANY TIME MODIFY ANY RELEVANT TERMS AND CONDITIONS, POLICIES OR NOTICES. YOU ACKNOWLEDGE THAT BY VISITING THE WEBSITE FROM TIME TO TIME, YOU SHALL BECOME BOUND TO THE CURRENT VERSION OF THE RELEVANT TERMS AND CONDITIONS (THE "CURRENT VERSION") AND, UNLESS STATED IN THE CURRENT VERSION, ALL PREVIOUS VERSIONS SHALL BE SUPERSEDED BY THE CURRENT VERSION. YOU SHALL BE RESPONSIBLE FOR REVIEWING THE THEN CURRENT VERSION EACH TIME YOU VISIT THE WEBSITE.

CONFLICT

WHERE ANY CONFLICT OR CONTRADICTION APPEARS BETWEEN THE PROVISIONS OF THESE WEBSITE TERMS AND CONDITIONS AND ANY OTHER RELEVANT TERMS AND CONDITIONS, POLICIES OR NOTICES, THE OTHER RELEVANT TERMS AND CONDITIONS, POLICIES OR NOTICES WHICH RELATE SPECIFICALLY TO A PARTICULAR SECTION OR MODULE OF THE WEBSITE SHALL PREVAIL IN RESPECT OF YOUR USE OF THE RELEVANT SECTION OR MODULE OF THE WEBSITE.

WAIVER

NO INDULGENCE OR EXTENSION OF TIME WHICH EITHER YOU OR THE WEBSITE OWNER MAY GRANT TO THE OTHER WILL CONSTITUTE A WAIVER OF OR, WHETHER BY ESTOPPEL OR OTHERWISE, LIMIT ANY OF THE EXISTING OR FUTURE RIGHTS OF THE GRANTOR IN TERMS HEREOF, SAVE IN THE EVENT OR TO THE EXTENT THAT THE GRANTOR HAS SIGNED A WRITTEN DOCUMENT EXPRESSLY WAIVING OR LIMITING SUCH RIGHTS.

CESSION
THE WEBSITE OWNER SHALL BE ENTITLED TO CEDE, ASSIGN AND DELEGATE ALL OR ANY OF ITS RIGHTS AND OBLIGATIONS IN TERMS OF ANY RELEVANT TERMS AND CONDITIONS, POLICIES AND NOTICES TO ANY THIRD PARTY.

SEVERABILITY

ALL PROVISIONS OF ANY RELEVANT TERMS AND CONDITIONS, POLICIES AND NOTICES ARE, NOTWITHSTANDING THE MANNER IN WHICH THEY HAVE BEEN GROUPED TOGETHER OR LINKED GRAMMATICALLY, SEVERABLE FROM EACH OTHER. ANY PROVISION OF ANY RELEVANT TERMS AND CONDITIONS, POLICIES AND NOTICES, WHICH IS OR BECOMES UNENFORCEABLE IN ANY JURISDICTION, WHETHER DUE TO VOIDNESS, INVALIDITY, ILLEGALITY, UNLAWFULNESS OR FOR ANY REASON WHATEVER, SHALL, IN SUCH JURISDICTION ONLY AND ONLY TO THE EXTENT THAT IT IS SO UNENFORCEABLE, BE TREATED AS PRO NON SCRIPTO AND THE REMAINING PROVISIONS OF ANY RELEVANT TERMS AND CONDITIONS, POLICIES AND NOTICES SHALL REMAIN IN FULL FORCE AND EFFECT.

APPLICABLE LAWS

ANY RELEVANT TERMS AND CONDITIONS, POLICIES AND NOTICES SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF GREAT BRITAIN WITHOUT GIVING EFFECT TO ANY PRINCIPLES OF CONFLICT OF LAW. YOU HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION OF THE HIGH COURT OF GREAT BRITAIN IN RESPECT OF ANY DISPUTES ARISING IN CONNECTION WITH THE WEBSITE, OR ANY RELEVANT TERMS AND CONDITIONS, POLICIES AND NOTICES OR ANY MATTER RELATED TO OR IN CONNECTION THEREWITH.

COMMENTS OR QUESTIONS

IF YOU HAVE ANY QUESTIONS, COMMENTS OR CONCERNS ARISING FROM THE WEBSITE, THE PRIVACY POLICY OR ANY OTHER RELEVANT TERMS AND CONDITIONS, POLICIES AND NOTICES OR THE WAY IN WHICH WE ARE HANDLING YOUR PERSONAL INFORMATION PLEASE CONTACT US.

 

PRIVACY POLICY

Privacy Policy

Last Updated 24/05/2018

Cragg & Tail Ltd is committed to protecting your privacy and takes it's responsibilities regarding the security of customer information very seriously. This privacy policy explains what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.

 

1. WHO IS RESPONSIBLE FOR YOUR DATA

Our Privacy Policy applies to the personal data that Cragg & Tail Ltd collects and uses.

References in this Privacy Policy to “Cragg & Tail”, “we”, “us” or “our” mean Cragg & Tail Ltd, a company registered in Scotland, UK:

Cragg & Tail ltd

3/5 Cables Wynd

Edinburgh

EH6 6DU

With registration no SC540999

We control the ways your personal data are collected and the purposes for which your personal data are used by Cragg & Tail Ltd and are the “data controller” for the purposes of the UK Data Protection Act 1998, EU General Data Protection Regulation (GDPR), PCI-DSS, and European data protection legislation.

 

. PURPOSE AND LEGAL GROUNDS FOR PROCESSING YOUR DATA

•To sell our products to you and carry out any logistics for delivery or return of goods

This purpose allows Cragg & Tail Ltd to lawfully process your data for legitimate interests (GDPR 6F) and our legal obligations to your country’s tax and revenue authorities.

• To inform, inspire and engage with you about our products and business updates

This purpose allows Cragg & Tail Ltd to seek your consent to process your data for communication, education and marketing purposes (GDPR 1). Without your explicit consent, Cragg & Tail  Ltd will not process your data for this purpose.

The purpose and lawful basis for processing your data may change from time to time, where this policy will be updated.

 

3. CONSENT

From 25th May 2018 your consent will be an explicit action; we will not use defaulted opt-in checkboxes or include your personal data for marketing purposes.

However, by purchasing from us, you enter a contract with us and we will be able to use your personal data to communicate with you about your order.

We will not contact you if you have withdrawn consent, you can grant or withdraw your consent at any time by contacting us at info@craggandtail.com

 

You can opt out from direct marketing by the following means:

Following the instruction in each marketing post, there is an unsubscribe link at the bottom of every email.

If you prefer, you can also send an email to info@craggandtail.com with the header “Unsubscribe”. We ask that you allow 28 working days to complete any unsubscribe request.

 

4. PERSONAL DATA WE COLLECT ABOUT YOU

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your purchase (e.g. your order references) or information on how you use our website.

For more information on the parties who may share your personal data with us, please see section 11 below.

 

We may collect and process the following categories of information about you:

CATEGORY OF DATA COLLECTED / HELD

WHEN WE PROCESS SUCH DATA

name and surname and your contact details

(email address, telephone number and postal address)

 

When you create an account on our website

When you purchase our products

When you take part in our competitions

When you choose an offer we make available on our website

When we undertake market research when you have consented to be included in phone, email or workshop surveys

Information about your transaction, including your payment card details

When you purchase our products or services

 

The communications you exchange with us (for example, your emails, letters, calls, or your messages on our online chat service)

When you contact Cragg &Tail or you are contacted by us

 

Your social media account ID

 

When you interact with us on social media

 

When we target social media posts

Your posts and messages on social media directed to Cragg & Tail

When you interact with us on social media

 

Your feedback

 

When you reply to our requests for feedback or participate in our customer surveys

Information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences is considered “sensitive personal data” under the UK Data Protection Act 1998 and other data protection laws. We do not collect this data.

 

5. HOW AND WHY WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

To manage your orders and provide our services to you. When you purchase from us, or seek advice, we use your information to perform our services in relation to your purchase or enquiry, for example to provide you with product, tailor specific advice to your project’s needs

To communicate with you and manage our relationship with you. Occasionally we may need to contact you by email and/or telephone for administrative or operational reasons, for example in order to send you confirmation of your purchases and your payments, to notify you when backordered products are available or to advise you of disruption and changes to your orders and deliveries.

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

Your opinion is very important to us, so we may send you an email to seek your feedback.

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.

To personalise and improve your customer experience. We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, if you inform us about your preferred products, colours or style we will be able to send you inspirational tips and ideas relevant to your interests.

If you are in the process of making a purchase under your account and you leave our website before your order has been placed, we may contact you in order to help you easily complete your purchase.

To inform you about our news and offers that you may like. We may send you marketing communications, if you have indicated that you are happy to receive these, for example when you create an account on our website and you explicitly agree to receive such communications. You can also request us to send you marketing communications through managing your preferences in your account.

 

If you are happy to receive marketing communications, we will provide you with news from us such as new products that you may be interested in (competitions, new products, offers) or services that you may like.

Please note that we do not share your contact details and other personal data with other companies for marketing purposes.

You can choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.

If you prefer, you can also send an email to info@craggandtail.com with the header “Unsubscribe”. We ask that you allow 28 working days to complete any unsubscribe request.

 

To improve our services, fulfil our administrative purposes and protect our business interests The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development.

To comply with our legal obligations, for example, our obligation to provide your information to local police agencies.

 

6. REQUESTING ACCESS TO YOUR PERSONAL DATA

Following a successful security process, you have a right to request access to the personal data that we hold about you. This could include purchase information relating to products and services.

If you have questions in relation to your personal data, please contact us at: info@craggandtail.com

 

7. YOUR RIGHTS

Right to portability:

Whenever Cragg & Tail processes your personal data, by automated means based on your consent or based on an agreement; you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have a Cragg & Tail account you can edit your personal data under your account.

Your right to object to processing based on legitimate interest: 

You have the right to object to processing of your personal data that is based on Cragg & Tail legitimate interest. Cragg & Tail will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by following the instruction in each marketing emails

If you prefer, you can also send an email to info@craggandtail.com with the header “Unsubscribe”. We ask that you allow 28 working days to complete any unsubscribe request.

How can you exercise your rights?

We take data protection very seriously and will process any enquiry in a prompt manner, please contact info@craggandtail.com

Right to complain with a supervisory authority:

If you consider Cragg & Tail Ltd to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

You have a right to be forgotten and have data erased and / or stop being processed where the personal data is no longer necessary for the purpose of collection, you withdraw consent, when you object to the processing or to comply with a legal obligation, such as and not exhaustive;

You have an on-going matter with Customer Service

You have an open order which has not yet been shipped or partially shipped

You have an unsettled debt with Cragg & Tail, regardless of the payment method

If you are suspected or have misused our services within the last four years

If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes.

Encrypted system backups, held for up to 10 years. It is practically impossible to alter these backup files

Our anti-spam and email gateway. We maintain email archiving for security reasons, and your info may be kept in this archive. Access to this gateway is limited to named data controllers for Cragg & Tail.

 

If you have questions in relation to your personal data, please contact us at: info@craggandtail.com

 

8. RIGHT TO RESTRICT PROCESSING

You have a right for your personal data to be stored but not processed. This is achieved through the withdrawal of consent.

You have the right to request that Cragg & Tail Ltd restricts the process of your personal data under the following circumstances:

If you object to a processing based Cragg & Tail’ legitimate interest, Cragg & Tail shall restrict all processing of such data pending the verification of the legitimate interest.

If you have claim that your personal data is incorrect, Cragg & Tail must restrict all processing of such data pending the verification of the accuracy of the personal data.

If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead

If Cragg & Tail no longer needs the personal data but it is required by you to defend legal claims.

If you have questions in relation to your personal data, please contact us at: info@craggandtail.com

 

9. SECURITY OF YOUR PERSONAL DATA

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.

As described in this Privacy Policy, we may in some instances disclose your personal data to third parties. Where Cragg & Tail discloses your personal data to a third party, we require that third party to have appropriate technical and organisational measures in place to protect your personal data; however, in some instances we may be compelled by law to disclose your personal data to a third party, such as local police agencies, and have limited control over how it is protected by that party.

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Policy or for other purposes approved by you. Your personal data may be accessed by and processed outside the European Economic Area (the European Economic Area being the European Union and Iceland, Liechtenstein and Norway, also referred to as the “EEA”) - including by staff operating outside the EEA who work for us or for one of our suppliers or agents (this includes staff engaged in, among other things, the fulfilment of your booking, ground handlers, and the provision of support services). Where your personal data are transferred outside of the EEA, we require that appropriate safeguards are in place.

We will retain your personal data for as long as we need it in order to fulfil our purposes set out in this Privacy Policy or in order to comply with the law, but for a period no more than 10 years.

 

10. COOKIES OR OTHER TRACKING TECHNOLOGIES

In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website, we may use technologies, such as cookies, pixels or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.

For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. This software does not enable us to collect any personal data. In addition, in order to understand how our customers interact with the emails and the content that we send, we use pixels that allow us to know if the emails we send are opened or if the content of our emails is displayed in text or html form.

We also use cookies in our website or in our emails. Cookies are small pieces of information stored by your browser on your computer's hard drive. They enable you to navigate on our website and allow us to provide features such as remembering aspects of your last search to make subsequent searches faster. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website, most of the features will be still accessible without cookies. 

 

11. SHARING YOUR PERSONAL DATA

We may share some of your personal data with, or obtain your personal data from, the following categories of third parties:

Suppliers providing services to us in order to help us run our business and improve our services and your customer experience. We may for example share your personal data with the companies who provide deliveries for us. We may also disclose your information to the companies who help us get your feedback on our services.

At Cragg & Tail, we select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Credit and debit card companies

Cragg & Tail shares some of your personal data, which includes information about your method of payment and purchase value, to the credit or debit card company that issued the card you used to make your order. In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partner.

Authorities

We may disclose your personal data when this is required by the law of any jurisdiction to which Cragg & Tail may be subject.

Through our website we provide links to third party websites which are subject to separate Privacy Polices. Please be aware that this Privacy Policy does not apply to such websites and Cragg & Tail is not responsible for your information that third parties may collect through these websites.

 

12. UPDATES TO OUR PRIVACY POLICY

We may make changes to this Privacy Policy from time to time. We will update the Privacy Policy and we will publish, on our website, any new version of this Policy.

 

 13. CONTACT INFORMATION

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to info@craggandtail.com